Update - The permanent fix for this issue has been fully validated and is scheduled for deployment during a maintenance window on Friday, August 28, 18:00–24:00 CEST.
Following the upgrade, self-service password recovery ("Forgot password") will be progressively re-enabled across all customers, and we expect the feature to be fully restored shortly after the maintenance window.
In the meantime, password resets performed by your platform administrators continue to work normally.
Aug 26, 2026 - 17:10 CEST
Following the upgrade, self-service password recovery ("Forgot password") will be progressively re-enabled across all customers, and we expect the feature to be fully restored shortly after the maintenance window.
In the meantime, password resets performed by your platform administrators continue to work normally.
Aug 26, 2026 - 17:10 CEST
Identified - As a precautionary security measure, the "Forgot password" self-service function on the platform login page has been temporarily disabled.
Impact: users who do not remember their password cannot reset it autonomously. Login with existing credentials and all other platform features are working normally.
Workaround: company administrators can reset user passwords directly from the administration panel. Alternatively, please contact our support team: https://support.libracyber.com/hc/en-us/requests/new
We are working to safely restore the functionality and will post updates here.
Aug 25, 2026 - 18:28 CEST
Impact: users who do not remember their password cannot reset it autonomously. Login with existing credentials and all other platform features are working normally.
Workaround: company administrators can reset user passwords directly from the administration panel. Alternatively, please contact our support team: https://support.libracyber.com/hc/en-us/requests/new
We are working to safely restore the functionality and will post updates here.
Aug 25, 2026 - 18:28 CEST
Services
Degraded Performance
Updates Server
Operational
UrlSand Cloud Sandbox
Operational
Threat Analysis Portal
Operational
Support Portal
Operational
URLSand traffic balancer
Operational
Libraesva Object Storage EU1
Operational
Libraesva Object Storage EU2
Operational
Libraesva Object Storage US1
Operational
Libraesva Object Storage US2
Operational
Phishbrain
Operational
LetsDMARC
Operational
Cyber Awareness
Operational
Cyber Chat
Operational
Phishing Simulations
Operational
Smart Banners
Operational
Browser Defender
Operational
Cyber Guru App
Degraded Performance
Cyber Guru Awareness / Channel
Operational
Cyber Guru Phishing / Phish Pro
Operational
Second Sight
Operational
Datacenters
Operational
IT-1-Arezzo
Operational
IT-2-Arezzo
Operational
IT-3-Milan
Operational
IT-4-Milan
Operational
IT-5-Rome
Operational
IT-6-Milan
Operational
IT-7-Arezzo
Operational
IT-8-Milan
Operational
IT-9-Arezzo
Operational
IT-10-Milan
Operational
UK-1-Slough
Operational
UK-3-London
Operational
FR-1-Saint-Denis
Operational
DE-1-Frankfurt
Operational
DE-2-Frankfurt
Operational
NL-1-Amsterdam
Operational
FL-1-Helsinki
Operational
ES-1-Madrid
Operational
US-1-Chicago
Operational
US-2-SanJose
Operational
US-3-NYC
Operational
SG-1-Singapore
Operational
AU-1-Sydney
Operational
UK-4-London
Operational
IT-11-Rome
Operational
IT-12-Milan
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Cyber Guru Platform - Authentication service security upgrade Aug 28, 2026 18:00 - Aug 29, 2026 00:00 CEST
We will be performing a security upgrade of our authentication service during this maintenance window.
New logins may be unavailable for approximately 15–20 minutes at some point during the window. Users who are already logged in will not be affected, and all platform content remains available throughout the window.
This upgrade also allows us to restore the self-service password recovery feature, which was temporarily disabled as a precautionary security measure on August 25 (see the related incident).
We apologize for any inconvenience and thank you for your patience.
Posted on Aug 26, 2026 - 17:07 CEST
New logins may be unavailable for approximately 15–20 minutes at some point during the window. Users who are already logged in will not be affected, and all platform content remains available throughout the window.
This upgrade also allows us to restore the self-service password recovery feature, which was temporarily disabled as a precautionary security measure on August 25 (see the related incident).
We apologize for any inconvenience and thank you for your patience.
Posted on Aug 26, 2026 - 17:07 CEST